GreenGeeks is a California-based web host that claims to have a 99.9% uptime, a 100% customer satisfaction rate, and a 300% commitment to renewable energy use.
Are they the ultimate web hosting solution or do they lack the power to compete? We tested this novel service to find out.Is the @GreenGeeks superior-service-through-wind-energy claim just hot air? Click To Tweet
Pros and Cons
- GreenGeeks’ uptime actually was 99.9% or higher during the span of our time using the service.
- Hosting plans include a free domain and nightly backups.
- Customer service is easy to contact and helpful with even more complex issues.
- Our site on GreenGeeks had an unimpressive loading time that was inferior to many other hosts, with speeds hovering near average.
- The advertised $3.95 price point is dishonest.
You can initiate the GreenGeeks signup process from their home page.
With the click of a button you will be led to a page describing the service. From there you will be able to begin placing your order.
Your first step will be to register a domain. You may also sign up with an existing domain if applicable.
From there you will have to enter your personal information, as well as select your billing information, account plan, server location, coupon code, and WHOIS privacy preference.
Once completed, you’re ready to roll!
GreenGeeks has a single shared hosting plan. It includes unlimited web storage, domain names, email accounts, and MySQL databases.
It also includes a free domain name, which can be ‘redeemed’ for either a completely new name or the transfer of an existing one. Transferring your website is free as well, with each new account assigned a migration specialist to do all of the work for you.
The company uses what they call an elastic platform. This enables them to serve your website with upgrades as needed to ensure growth.
Websites are hosted on solid-state drive RAID-10 storage arrays. In plain English, this means that the company uses high-end technology to help give your website a boost.
Finally, GreenGeeks will offset your site’s energy use by purchasing energy credits. For every x amount of energy your site consumes, the company purchases 3x. This alone is probably a big selling point for some people, but overall, it seems like more of a cute marketing idea than a particularly noble action.
GreenGeeks uses a cPanel with a customized theme that makes it easier on the eyes than the classic cPanel, with flat design icons.
Sections are broken down by category, including SEO and Marketing Tools, Email, Domains, Metrics, Software, and one-click installs from Softaculous.
GreenGeeks offers several ways for you to troubleshoot on your own. You can choose between a knowledge base – which has answers to hundreds of questions about everything from sales to general hosting – and a catalog of video tutorials with hundreds of videos on the service and platforms like WordPress, Joomla, and Magento.
Alternatively, you could just contact customer support via email, live chat, and telephone. Their toll-free number is available Monday through Friday from 9 AM to 12 AM and Saturday through Sunday from 9 AM to 8 PM. Live chat and email support are available 24/7/365.
Customer support was easy to reach with short wait times and knowledgeable agents who identified some standard problems we threw their way.
GreenGeeks’ advertised price of $3.95 per month applies only to a three-year commitment. Of course, they don’t tell you that until you reach the checkout process – a tactic we despise seeing.
A one-year commitment costs $5.95 per month and a two-year commitment will set you back $4.95 per month.
The price increases to $9.95 per month after your initial term, which is also the cost of the monthly plan.
It is worth noting that the monthly plan does not include a free domain and requires an additional domain registration fee.
Even without their green shtick, GreenGeeks is a good website hosting option.
We found that they were true to their word when it came to uptime and websites speeds were good, but not great. Still, the company seems to be highly invested in their technology and we suspect that they will improve with time.
Make sure you are well aware of the price you’re willing to pay beforehand, unless of course you want to sign up for a three-year term.