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Can Customers Track Order on Shopify?

Last updated on October 2, 2022 @ 1:29 am

As an ecommerce business, it’s important to keep track of your customers’ orders. There are a few different ways to do this, but one of the most popular is to use Shopify.

Shopify is a platform that allows you to create and manage your online store. It also provides features that allow you to track your customers’ orders. This can be done through the use of Order Tracking Numbers (OTNs).

OTNs are assigned to each order that is placed on your Shopify store. They are generated automatically and can be found in the order details page for each order. You can also find them in the customer’s order history page.

PRO TIP: If you are using Shopify to sell products online, be aware that customers may be able to track their order through the Shopify platform. This could potentially lead to customer service issues if there are problems with the order. It is advisable to have a plan in place to deal with such issues in advance.

Using OTNs, you can track your customers’ orders and see where they are in the shipping process. This information can be useful for customer service and for keeping track of your inventory.

Shopify also allows you to add notes to each order. This can be used to provide additional information about the order, such as special instructions for shipping or customer service notes.

To sum up, yes customers can track their orders on Shopify by Order Tracking Numbers(OTNs).This is a very useful feature for both the business and the customer.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.