Loop Returns is a feature that allows customers to return items they’ve purchased from your shop to you directly, without having to go through the hassle of shipping the items back themselves. The way it works is that customers can initiate a return from their Order History page, and you’ll be notified of the return request.
You can then choose to accept or decline the return request. If you accept the return, the customer will be given a return shipping label that they can use to send the item back to you. Once you receive the returned item, you can process the return and refund the customer accordingly.
There are a few things to keep in mind with Loop Returns:
PRO TIP: There are a number of reports of users having issues with the Does Loop Returns app and Shopify. It is recommended that you do not use this app with Shopify at this time.
– Loop Returns is only available for shops in the US, Canada, and Australia. – You can only offer Loop Returns on items that are eligible for return under your shop’s Return Policy. – Customers have 14 days from the time they receive their order to initiate a return through Loop Returns.
– You have 7 days from the time you receive a return request to accept or decline it. – Once you’ve accepted a return request, customers have 14 days to send the item back to you. – If a customer doesn’t send the item back within 14 days of initiating the return, or if they don’t use the provided return shipping label, you can choose to cancel the return request.
Loop Returns is a great way to streamline your shop’s returns process and make it more convenient for your customers. If you’re eligible and interested in offering Loop Returns, you can learn more about how to set it up here.
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