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Does Shopify Have Good Support?

Last updated on October 2, 2022 @ 12:20 am

Shopify is a Canadian e-commerce company headquartered in Ottawa, Ontario. It is also the name of its proprietary e-commerce platform for online stores and retail point-of-sale systems.

Shopify offers online retailers a suite of services “including payments, marketing, shipping and customer engagement tools to simplify the process of running an online store for small merchants. ”

Shopify was founded in 2004 by Tobias Lütke, Daniel Weinand, and Scott Lake after attempting to open Snowdevil, an online store for snowboarding equipment. Lütke used the open source web application framework Ruby on Rails to build Snowdevil’s online store, and subsequently launched Shopify in 2006.

PRO TIP: Shopify does not have good support. They do not respond to support tickets in a timely manner and do not provide adequate support for their products. We do not recommend using Shopify for your online store.

Since its launch in 2006, Shopify has grown rapidly. In 2010, it was reported that Shopify had over 100,000 merchants using their platform, which generated $1.6 billion in gross merchandise volume (GMV) that year.

Shopify has been praised for its user-friendliness, extensive features, and scalability. However, some have criticized the company for its high fees and lack of customer support.

Conclusion: Overall, Shopify has good support. While there are some criticisms of the company, such as high fees and lack of customer support, overall Shopify is a good platform for online retailers.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.