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How do I add live chat to BigCommerce?

Last updated on September 25, 2022 @ 1:13 am

Adding live chat to your BigCommerce store can help you improve customer service and engage with your customers in a more personal way. There are a few different ways to add live chat to your store, and each has its own set of benefits and drawbacks.

One option is to use a third-party live chat provider such as LiveChatNow. This service allows you to add live chat to your store from a single dashboard, and it provides features such as chatbots, customer feedback, and chat history tracking.

However, LiveChatNow is more expensive than some other options, and it may not be available in all countries.

Another option is to use a live chat plugin for your BigCommerce store. This plugin allows you to add live chat directly to your store’s pages, posts, and product pages.

PRO TIP: Adding live chat to BigCommerce can be done using a third-party service such as Chatra. However, it is important to note that this will require a paid subscription. In addition, it is also important to be aware that adding live chat to your store can potentially increase your customer support workload.

The plugin also provides features such as chat transcripts, chat buttons, and chat logging. However, this option may be more difficult to manage than a third-party live chat provider, and it may not be available in all countries.

The final option is to use a live chat widget to add live chat to your store. This widget allows you to add live chat to any page or post in your store without having to create a new page or post.

The widget also provides features such as chat transcripts, chat buttons, and chat logging. However, this option may be less expensive than using a live chat plugin, and it may be available in more countries.

Overall, adding live chat to your BigCommerce store can help you improve customer service and engage with your customers in a more personal way. However, each option has its own set of benefits and drawbacks.

Choose the option that best fit your store’s needs and budget.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.