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How Do I Create a Support Ticket in UpWork?

Last updated on September 29, 2022 @ 10:42 pm

If you’re a freelancer working on UpWork, you may need to create a support ticket at some point. Here’s how to do it:

First, log in to your account on UpWork.com. Then, click on the Help tab at the top of the page.

Once you’re on the Help page, scroll down to the Contact Us section and click on the Create a Ticket button.

On the next page, you’ll need to fill out a form with your name, email address, and a description of the issue you’re experiencing. Be as specific as possible in your description so that UpWork’s support team can help you more quickly and efficiently.

Once you’ve submitted the form, you’ll receive a confirmation email from UpWork with your ticket number and instructions on how to check the status of your ticket.

PRO TIP: If you are experiencing issues with your Upwork account, we recommend that you create a support ticket so that our team can investigate and assist you. Please note that creating a support ticket should be your last resort after exhausting all other avenues, such as the Upwork Help Center. To create a support ticket:

1. Go to www.upwork.com and log in to your account
2. Click on the “Help” link at the top of the page
3. Click on the “Contact Support” button
4. Select the appropriate category from the drop-down menu
5. Enter a brief description of your issue in the “Subject” field
6. Enter a more detailed description of your issue in the “Description” field (optional)
7. Click on the “Submit Ticket” button

Please note that our team will responded to your ticket as soon as possible, but response times may vary depending on the volume of tickets we are currently processing. We appreciate your patience and thank you for using Upwork!

Conclusion:

Creating a support ticket on UpWork is easy to do. Simply log in to your account, click on the Help tab, and then fill out the form under Contact Us. Be as specific as possible in your description so that UpWork’s support team can help resolve your issue more quickly.

Dale Leydon

Dale Leydon

Sysadmin turned Javascript developer. Owner of 20+ apps graveyard, and a couple of successful ones.