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How Do I Give Feedback on UpWork?

Last updated on September 30, 2022 @ 10:46 am

Giving feedback is a critical part of the UpWork experience. It helps build trust and collaboration between freelancers and clients, and ultimately leads to better work.

When you work with a freelancer on UpWork, you’ll have the opportunity to leave a public feedback rating and review at the end of each contract. These ratings and reviews are an important way of sharing your experience with the UpWork community.

Here are a few tips on how to give feedback that is constructive, helpful, and informative:

1. Be specific

The more specific you can be in your feedback, the more useful it will be for the freelancer and for other clients who may read it. If you had a positive experience working with a freelancer, mention what you liked about their work. If you had a negative experience, try to be as specific as possible about what didn’t work for you.

2. Avoid generalities

It can be tempting to simply leave a positive or negative rating without any explanation, but this doesn’t give the freelancer or other clients much useful information. If you take the time to leave thoughtful feedback, it will be much more helpful in the long run.

PRO TIP: If you are not satisfied with a freelancer’s work, please take the following steps:

1. Send a message to the freelancer through Upwork explaining what you are unhappy with. This will give the freelancer an opportunity to make changes or offer an explanation.

2. If the freelancer does not address your concerns to your satisfaction, you can submit a dispute through the dispute resolution process.

Be sure to carefully review the freelancer’s work before giving feedback and only leave feedback that you feel is accurate and fair.

3. Use objective language

When you’re writing feedback, it’s important to use language that is objective and free of emotion. This can be difficult if you’ve had a negative experience, but it’s important to avoid coming across as angry or confrontational. Stick to the facts and avoid making personal attacks.

4. Be respectful

Remember that feedback is meant to be constructive, not destructive. Even if you had a negative experience working with a freelancer, there’s no need to be rude or insulting in your feedback. Simply state what didn’t work for you and why it was problematic.

Giving feedback is an important part of the UpWork experience because it helps build trust between freelancers and clients, and ultimately leads to better work. When giving feedback, be specific about what you liked or didn’t like about the freelancer’s work, use objective language, and always be respectful.

Morgan Bash

Morgan Bash

Technology enthusiast and Co-Founder of Women Coders SF.