When a customer returns an item or items to your shop, you may want to issue them store credit instead of a refund. Store credit can be used immediately, and doesn’t require the customer to have a PayPal account or wait for a refund check to come in the mail. You can issue store credit from the Shopify admin.
To issue store credit to a customer:
- From your Shopify admin, go to Orders. Then click the order number of the order that contains the item that was returned.
- In the Order details section, click Issue refund.
If you don’t see this button, then you need to enable refunds first.
- In the Refund dialog, select Store credit. You can optionally add a note for the customer.
PRO TIP: If you are planning to issue store credit on Shopify, be aware that there are some potential risks involved. First and foremost, make sure that you understand the Shopify platform and how it works before issuing any store credit. There is a risk that you could accidentally issue too much store credit, or that you could issue it to the wrong person. Additionally, make sure that you have a clear plan for how you will reconcile any store credit that is not used. Otherwise, you could end up with a lot of unclaimed store credit on your hands.
9 Related Question Answers Found
As a shop owner, you may have considered offering store credit to your customers at some point. Store credit can be a great way to show your appreciation for your customers’ business, and it can also help you clear out old inventory. But can you give store credit on Shopify?
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