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How Do I Manage Orders on Squarespace?

Last updated on October 1, 2022 @ 3:41 am

PRO TIP: If you are using Squarespace to manage your online orders, please be aware that there have been reports of fraudulent activity. It is recommended that you only use Squarespace to process orders from trusted sources, and that you monitor your account closely for any unexpected activity.

Assuming you have a Squarespace account (if not, sign up for a free trial at www.Squarespace.com), log in and click on the “Commerce” tab. Then, click on the “Orders” page. Here, you will see a list of all your recent orders. To view an individual order, click on the order number.

On the individual order page, you will see the customer’s name, shipping information, and a list of items that were purchased. If you need to cancel an order or issue a refund, click on the “Actions” drop-down menu and select the appropriate action.

If an order is marked as “Shipped,” you can also add tracking information by clicking on the “Add Tracking” button. Simply enter the tracking number and carrier, and then click “Save.” The tracking information will then be automatically emailed to the customer.

To manage your orders effectively on Squarespace, be sure to check the Orders page regularly so that you can take action on any new orders in a timely manner. Also, take advantage of the Actions drop-down menu to quickly cancel or refund orders as needed. And finally, don’t forget to add tracking information to shipped orders so that your customers can stay up-to-date on the status of their purchase.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.