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How Do I Manage Returns on Shopify?

Last updated on January 9, 2023 @ 5:42 pm

As an ecommerce business, you will inevitably have to deal with returns at some point. It’s important to have a clear and concise returns policy that your customers can easily understand. Here are a few tips on how to manage returns on Shopify:

    1. Create a clear and concise returns policy.
    This should be prominently displayed on your website so that customers can easily find it. Make sure to include all the relevant information such as what items are returnable, how many days they have to return an item, and any shipping costs that may be involved.

    2. Make it easy for customers to initiate a return.
    The easier you make it for customers to initiate a return, the more likely they are to actually do it. Include a link to your returns policy on every page of your website, and make sure the process for initiating a return is simple and straightforward.

    3. Make sure your employees are trained on your returns policy.
    All of your employees should be familiar with your returns policy and be able to answer any questions that customers may have about it. This will help to avoid any confusion or frustration on the part of both customers and employees.

    4. Consider offering free returns.
    Many customers are hesitant to make a purchase online if they know they will have to pay for return shipping. Offering free returns can help to alleviate this concern and encourage more sales.

    5. Stay organized.
    Returns can be chaotic, so it’s important to stay organized throughout the process. Keep track of all returned items, who initiated the return, and when the item was received back by your company. This will help you keep everything straight and make sure nothing gets lost in the shuffle.
    By following these tips, you can make managing returns on Shopify much easier and less stressful for both you and your customers.

PRO TIP: If you are not careful, returns can eat into your profits and cause problems for your business. Make sure you have a clear return policy in place and that your employees are aware of it. Keep track of your return rate and make sure it is within acceptable limits. Otherwise, you may find yourself having to offer discounts or even freebies to keep customers happy.
Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.