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How Do I Respond to a Buyer Review on Fiverr?

Last updated on September 28, 2022 @ 7:57 pm

As a freelancer, you will come across many different types of buyers on Fiverr. Some will be great to work with, while others may be more challenging.

One thing that all buyers have in common is that they will all leave reviews of your work once the gig is complete. These reviews can be both positive and negative, and they can impact your business in a variety of ways.

It is important to remember that not all buyers will be happy with the work you do, no matter how hard you try. This is just a fact of life and something that you will need to deal with as a freelancer. What is important is how you respond to these reviews, both positive and negative.

If you receive a positive review, then you should simply say thank you and move on. There is no need to try and engage the buyer further or offer any type of discount for future work. Positive reviews are great, but they don’t necessarily mean that the buyer will use your services again in the future.

Negative reviews can be a bit more tricky to deal with. The first thing you should do is try and understand why the buyer was unhappy with your work.

Was it something that you did wrong? Or was it just an unfortunate situation that could not be helped? Once you have a better understanding of the situation, you can then decide how to respond.

If it was something that you did wrong, then the best thing to do is apologize and offer to make things right. If possible, offer a discount or some type of compensation for the inconvenience that was caused. Most buyers will appreciate your honesty and effort to make things right, and this could lead to them using your services again in the future.

If there was nothing that you could have done to avoid the situation, then simply apologizing for the inconvenience is usually sufficient. You might also want to offer some type of discount or compensation as well, but this is not always necessary. In any case, always remember to stay professional in your responses and never get into arguments with buyers over their reviews.

PRO TIP: If you are a seller on Fiverr, it is important to be aware that buyers can leave reviews for you after completing a gig. If you receive a positive review, it is a good idea to thank the buyer for their feedback. If you receive a negative review, do not take it personally and try to resolve the issue with the buyer directly.

Conclusion:

It is important to remember that not all buyers will be happy with the work you do, no matter how hard you try.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.