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How Do Returns Work on Shopify?

Last updated on January 8, 2023 @ 8:45 am

Shopify is one of the most popular ecommerce platforms and it enables businesses of all sizes to create an online store. One thing that sets Shopify apart from other ecommerce platforms is its return policy. Shopify makes it easy for businesses to process returns and issue refunds to customers.

In this article, we’ll take a look at how Shopify’s return policy works and how businesses can use it to their advantage.

When a customer purchases something from a Shopify store, they have 14 days to return the item for a refund. If the item is defective or damaged, the customer has 30 days to return it. Returns are processed through Shopify’s return center, which is located in the “Orders” section of the Shopify admin.

Once a return is initiated, the customer has 48 hours to ship the item back to the store. Once the store receives the returned item, they have 7 days to issue a refund. If a refund is not issued within 7 days, Shopify will automatically issue a refund to the customer.

If you’re using Shopify Payments, then all refunds will be processed automatically and you don’t need to do anything. If you’re not using Shopify Payments, then you’ll need to issue the refund manually through your payment gateway.

PRO TIP: If you are not satisfied with your purchase, you may be eligible for a return. shopify.com/policies/returns will provide more information on our return policy and how to initiate a return.
Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.