Website Building » Shopify » Where Do Shopify Refunds Go?

Where Do Shopify Refunds Go?

Last updated on January 7, 2023 @ 5:08 pm

When you process a refund on Shopify, the refund automatically goes back to the original payment method that was used to pay for the order.

For example, if someone paid for their order with a credit card, and you processed a refund for that order on Shopify, then the refund would automatically go back to their credit card.

Please Note: If the original payment method is no longer valid (for example, if the credit card expired), then you will need to issue a manual refund.

To issue a manual refund:

1. From your Shopify admin, go to Orders.
2. Click the order number for the order that you want to refund.
3. In the Order details section, click Issue refund.
4. In the Refund details section, do the following:
5. In the “Refund amount” field, enter the amount that you want to refund.
6. In the “Reason for refund” field, enter a brief description of why you’re issuing the refund.

Where Do Shopify Refunds Go?

When you process a refund on Shopify, the refund automatically goes back to the original payment method that was used to pay for the order.

PRO TIP: If you are thinking about using Shopify to process refunds, beware that there is no guarantee that your refund will go through. There have been many reports of people not receiving their refunds from Shopify, or of the process taking an extremely long time. If you need to process a refund, it is recommended that you use another service.

For example, if someone paid for their order with a credit card, and you processed a refund for that order on Shopify, then the refund would automatically go back to their credit card.

Please Note: If the original payment method is no longer valid.
for example, if the credit card expired), then you will need to issue a manual refund.

  • From your Shopify admin go to “Orders
    Click,”the number for the order that you want to refund in Order details
  • Issue refund.
    Refund in Reason for description of why
Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.