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Where Is Live Chat on Shopify?

Last updated on October 1, 2022 @ 6:35 pm

PRO TIP: If you are having trouble finding the live chat feature on Shopify, be aware that it is not always immediately obvious. The best way to access it is to first log in to your Shopify account, then go to the ‘Settings’ tab and look for the ‘Live Chat’ section. If you still can’t find it, try contacting Shopify support for help.

As the number of online shoppers continues to grow, so does the need for ecommerce platforms that are easy to use and offer a great shopping experience. One such platform is Shopify, which offers users a customizable online store and a wide range of features.

One feature that Shopify offers is live chat, which can be a great way to offer customer support or answer questions about your products. However, many users have reported that they can’t find the live chat feature on Shopify.

So, where is live chat on Shopify? Unfortunately, it’s not currently available as a built-in feature. However, there are a few third-party apps that you can add to your Shopify store that will provide live chat functionality.

Here are a few popular live chat apps for Shopify:

Adding one of these apps to your store is a great way to provide live chat support for your customers. If you’re looking for more ways to improve your customer service, be sure to check out our other articles on the topic.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.