If you’re like most Shopify merchants, you rely on your shop to make a living. That’s why it can be so frustrating and stressful when your shop goes down, or isn’t working properly.
There are a lot of potential reasons why your Shopify might not be working. In this article, we’ll go over some of the most common reasons and what you can do to fix them.
1. Check Your Internet Connection
The first thing you should do if your Shopify is not working is to check your internet connection. If you’re using a wireless connection, try connecting directly to your router with an Ethernet cable to rule out any potential connection issues.
2. Check for Outages
Next, you should check for any widespread outages that might be affecting Shopify. You can do this by visiting Shopify’s status page. If there are any outages listed, they will be marked as “resolved” or “ongoing”.
First, check to see if there is an outage in your area. Shopify’s servers may be down, which can cause your store to load slowly or not at all.
Next, check your internet connection. If you are using a wireless connection, try connecting to a wired connection. If you are on a shared network, such as at a coffee shop or library, try disconnecting from the network and connecting directly to your modem or router.
If your store is still not loading, there may be an issue with your domain name. Try accessing your store using a different web browser or from a different computer. If you are still having trouble, contact Shopify’s support team for help.
3. Clear Your Cache and Cookies
If there are no outages and you’re still having problems with your Shopify, the next thing to try is clearing your cache and cookies. This will refresh your browser and potentially fix any issues that might have arisen from using Shopify.
4. Update Your Browser
If clearing your cache and cookies doesn’t work, the next thing you should try is updating your browser. Outdated browsers can cause all sorts of problems, including with Shopify.
5. Check Your Theme
If you’re still having issues with your Shopify after trying all of the above, it’s possible that there’s an issue with your theme. First, try switching to a different theme to see if that fixes the problem.