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Can Customers Message You on Shopify?

Last updated on October 1, 2022 @ 4:03 pm

You can add a contact form to your Shopify store so that customers can message you. To do this, you’ll need to create a contact page and add a contact form to it.

You can find both of these options in the “Pages” section of your Shopify admin.

Once you’ve created your contact page, you can add a contact form to it by clicking the “Add form” button. This will bring up a pop-up window where you can choose from a variety of different form types. Select the “Contact” form type and then click the “Add form” button.

PRO TIP: If you enable the ‘Can Customers Message You on Shopify?’ feature, customers will be able to send you direct messages through your shop. This could lead to an influx of customer queries and support requests, so make sure you’re prepared to respond in a timely manner.

You can now start adding fields to your contact form. To do this, click the “Add field” button and select the type of field you want to add. Once you’ve added all of the fields you want, click the “Save” button.

Your contact form is now ready to use! Customers who visit your contact page will be able to fill out the form and send you a message.

In conclusion, yes, customers can message you on Shopify by adding a contact form to their store’s contact page. This can be done by selecting the “Contact” form type when adding a new form in the Shopify admin.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.