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Can I Get My Money Back From Canva?

Last updated on September 27, 2022 @ 1:12 pm

If you’re not happy with a purchase from Canva, we’re here to help! We offer a 100% satisfaction guarantee on all of our products, so if you’re not happy with your purchase, please let us know and we’ll refund your money.

Here’s how it works:

1. Email us at support@canva.com

In your email, please include:

  • Your order number
  • A brief explanation of why you’re not happy with your purchase

2. We’ll investigate and get back to you

One of our friendly Customer Happiness team members will investigate your issue and get back to you as soon as possible.

PRO TIP: If you are not happy with your purchase from Canva, we recommend contacting their customer support team to see if you are eligible for a refund. Please note that Canva does not offer refunds for annual subscription plans.

3. We’ll issue a refund

If we find that you’re eligible for a refund, we’ll process it as soon as possible and let you know by email. Please note that it may take 5-10 business days for the refund to appear in your account.

Can I Get My Money Back From Canva?

Yes, you can get your money back from Canva! If you’re not happy with a purchase, simply email us at support@canva.com and include your order number and a brief explanation of why you’re not satisfied.

One of our friendly Customer Happiness team members will investigate the issue and process a refund if applicable.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.