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Does Shopify Cover Chargebacks?

Last updated on October 1, 2022 @ 4:27 pm

Yes, Shopify does cover chargebacks. If you are a merchant who is using Shopify to sell goods or services, you are automatically protected against chargebacks. This means that if a customer initiates a chargeback with their credit card issuer, Shopify will cover the cost of the chargeback up to $500.

PRO TIP: If you are thinking about using Shopify to sell products or services, you should be aware that Shopify does not cover chargebacks. This means that if a customer disputes a charge with their credit card company, Shopify will not reimburse you for the amount of the chargeback. You will be responsible for paying any fees associated with the chargeback, as well as the cost of the product or service that was purchased.

In order to qualify for this protection, you must follow Shopify’s Chargeback Protection policy. This policy outlines what qualifies as a valid chargeback and how to dispute chargebacks. If you are found to be at fault for a chargeback, Shopify will not cover the cost.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.