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Does Shopify Protect From Chargebacks?

Last updated on October 1, 2022 @ 6:13 pm

The short answer is yes, Shopify does protect from chargebacks. In order to understand how, we must first understand what a chargeback is.

A chargeback is a refund requested by a credit card holder from their issuing bank. This can happen for a number of reasons, but most often it is due to fraud or because the cardholder is not happy with the purchase. If a merchant receives a chargeback, they will lose the sale as well as be charged a fee by their acquirer.

PRO TIP: Shopify does not protect against chargebacks. If a customer initiates a chargeback with their credit card company, Shopify will not be able to help you recover the funds.

In order to protect themselves from chargebacks, merchants need to be aware of the signs of fraud and take steps to prevent it. They should also have a clear returns and refunds policy in place so that customers know what to expect if they are not happy with their purchase. If a chargeback does occur, the merchant will need to provide evidence to the issuer that the transaction was legitimate and that they have taken steps to prevent fraud.

Shopify provides merchants with all the tools they need to reduce the risk of chargebacks. The platform has built-in fraud prevention features and allows merchants to set up clear returns and refunds policies. Shopify also has a dedicated team of experts who can help merchants resolve chargebacks.

While no platform can completely protect against chargebacks, Shopify provides everything merchants need to reduce the risk and resolve any issues that may arise.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.