Shopify does have live chat, though it is not always available. When it is available, it can be accessed through the “Help” menu in the app or through the website.
PRO TIP: We are currently experiencing high call volumes and our wait times are longer than usual. We recommend using our live chat feature for a faster response.
Support staff is available 24/7, and they are able to help with a variety of issues, including setting up and managing your shop, troubleshooting technical issues, and more.
Overall, Shopify does have live chat support, though it is not always available.
9 Related Question Answers Found
Does Shopify have customer service?
Shopify has been known for its user-friendly platform and its ability to help businesses of all sizes get online. It offers a wide range of features, such as an e-commerce platform and a Shopify theme store, which makes it an attractive choice for businesses of all sizes. Despite this, some customers have reported issues with Shopify customer service.
Does Shopify have phone support?
Shopify does have phone support, but it is not as robust as their website support. Their phone support is limited to issues with their platform, such as how to set up a shop, or how to add products to a shop. They do not have the ability to help you with any customizations or troubleshooting of your own website.
Does Shopify have website templates?
Shopify does not have website templates, but there are a few third-party options available. Some of the more popular options include SiteGround, Wix, and Weebly. Each has its own set of features and advantages, so it is important to choose the right one for your business.
Does Shopify have a loyalty program?
Shopify has a loyalty program that rewards customers for their loyalty. Customers can earn points for purchasing products and using the loyalty program’s rewards. They can then use the points to purchase products or redeem them for rewards.
Does Shopify hold payouts?
Shopify is a popular ecommerce platform that enables online merchants to create and manage their own online stores. Merchants can choose from a variety of pre-made templates or create their own, and Shopify provides a wide range of features and tools to help merchants run their businesses. Shopify pays its merchants in a variety of ways, including through direct deposits into merchant bank accounts, PayPal payments, and Amazon Payments.
Does Shopify provide privacy policy?
Shopify provides a privacy policy that states that they will not sell or share your personal information with any third-party. In addition, they will take steps to protect your information from unauthorized access, use, or disclosure.
Is Shopify chat free?
Shopify chat is free to use, but you will need to sign up for a Shopify account in order to use the chat feature. The chat feature is available on the Shopify website and in the Shopify app. You can use the chat feature to communicate with other customers and Shopify employees.
Does Shopify provide mobile app?
Shopify provides a mobile app that is available on both Android and iOS platforms. The app allows you to manage your shop, check orders, and view your account information. Additionally, the app allows you to connect with customers and manage orders.
Does Shopify have a blog template?
Shopify has a blog template that can help you easily create a blog. The template includes a customizable template, pre-built images and a custom domain name. You can also add your own images and customize the blog’s layout.
