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How Do I Accept a Dispute on UpWork?

Last updated on September 30, 2022 @ 11:53 am

There are a few reasons why you might want to dispute a job on UpWork. Maybe the scope of work changed and you weren’t able to complete the project, or maybe the client was unreasonable and left you negative feedback. Whatever the reason, disputing a job is easy to do on UpWork.

To start, go to your Jobs tab and find the job in question. Then, click on the More button and select Dispute from the dropdown menu.

On the next page, you’ll need to select a reason for disputing the job. Once you’ve done that, leave a message for the client explaining your side of the story. Click Submit when you’re done.

PRO TIP: If you are in the process of dispute resolution with a client, you may be asked to accept the dispute. Once you accept the dispute, you are agreeing to waive your right to take the issue to arbitration. You should only accept a dispute if you are certain that you want to waive your right to arbitration and if you are comfortable proceeding with the client through the remainder of the dispute resolution process.

The client will then have 7 days to respond to your dispute. If they don’t respond, or if they respond but don’t offer a resolution that you’re happy with, you can then escalate the dispute to UpWork’s support team.

Upwork’s support team will review your case and mediate between you and the client. They’ll try to come to a resolution that both parties are happy with. If they can’t do that, they may end up refunding your milestone payments or even cancelling the contract altogether.

So that’s how you dispute a job on UpWork. It’s easy to do and it’s a good way to protect yourself if something goes wrong with a project.

Dale Leydon

Dale Leydon

Sysadmin turned Javascript developer. Owner of 20+ apps graveyard, and a couple of successful ones.