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How Do I Add Live Chat to Shopify?

Last updated on October 1, 2022 @ 9:06 pm

Adding live chat to Shopify is a great way to increase customer satisfaction and sales. There are many different ways to add live chat to Shopify, but we recommend using the LiveChat app.

LiveChat is the most popular live chat software for Shopify, and it’s trusted by over 25,000 businesses. It’s easy to set up and use, and it has a free trial so you can try it out before you commit to a paid plan.

PRO TIP: Adding live chat to your Shopify store may seem like a good idea, but there are some potential risks you should be aware of.

First, live chat can be a great way to provide customer service and support, but it can also be used to scam customers. There have been reports of scammers using live chat to get personal information from customers, such as credit card numbers and addresses.

Second, live chat can be distracting for both you and your customers. If you’re not careful, you may find yourself spending more time chatting with customers than actually selling to them.

Finally, live chat can be expensive. If you’re not careful, you could end up spending more on live chat software and services than you make in sales.

So, while adding live chat to your Shopify store can be a great way to improve customer service, there are some risks you should be aware of before you take the plunge.

Once you’ve installed the LiveChat app, you’ll need to create a new account or log in to your existing account. Then, you’ll be able to customize your chat widget and start chatting with your customers. You can also use LiveChat to track your sales, resolve customer issues, and more.

If you’re looking for a more affordable option, you can also use Shopify’s built-in live chat feature. This feature is included with all paid Shopify plans, and it doesn’t require any additional apps or plugins. To get started, just go to your Shopify admin and enable the live chat feature.

Overall, adding live chat to Shopify is a great way to increase sales and customer satisfaction. If you’re looking for an easy-to-use solution, we recommend using the LiveChat app. Otherwise, you can use Shopify’s built-in live chat feature if you’re on a paid plan.

Morgan Bash

Morgan Bash

Technology enthusiast and Co-Founder of Women Coders SF.