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How Do I Complain About Shopify?

Last updated on October 1, 2022 @ 9:08 pm

Shopify is a popular ecommerce platform that allows businesses to set up their own online stores. However, like any other service, it is not perfect and there are times when users may need to contact customer support to voice a complaint. Here are some tips on how to complain about Shopify in the most effective way possible:

1. Be specific about your problem

When contacting Shopify support, be as specific as possible about the issue you are experiencing. This will help them to resolve your issue more quickly. Include details such as what page you were on, what you were trying to do, and what went wrong.

2. Include screenshots or videos

If possible, include screenshots or videos showing the issue you are experiencing. This can be extremely helpful in diagnosing the problem.

3. Be polite and patient

It is important to remember that the customer support team are humans too and that they are doing their best to help you. Therefore, it is important to be polite and patient when dealing with them. This will help to resolve your issue more quickly and efficiently.


In conclusion, if you need to complain about Shopify for any reason, follow the tips above for the best chance of having your issue resolved quickly and efficiently.

PRO TIP: If you are considering complaining about Shopify, be aware that this may not be the best course of action. Shopify is a very popular ecommerce platform, and as such, there are many people who are very happy with it. If you do decide to complain about Shopify, be sure to do so in a constructive and respectful manner.
Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.