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How Do I Dispute a Charge on UpWork?

Last updated on September 29, 2022 @ 10:11 pm

If you’re a freelancer who uses UpWork to find work, you may occasionally find that a client has incorrectly disputed a charge. This can happen for a variety of reasons, but whatever the reason, it’s important to know how to deal with it.

The first step is to try to resolve the dispute directly with the client. This is often the quickest and easiest way to deal with the problem. If you can’t reach an agreement with the client, then you’ll need to contact UpWork support.

PRO TIP: If you are thinking about disputing a charge on Upwork, please be aware that this is a very serious matter. Disputes should only be filed if you believe that you have been wrongfully charged, and you should be prepared to provide evidence to support your claim. Once a dispute is filed, Upwork’s team will investigate the matter and make a determination. If they find that you were wrongfully charged, they will refund the amount in question. However, if they determine that you were correctly charged, the charge will remain on your account.

UpWork has a team of support staff who are experienced in dealing with disputes. They will be able to look at the situation and mediate between you and the client. In some cases, they may even be able to refund your money if the client has been unreasonable.

If you’re ever in doubt about how to handle a dispute, the best course of action is always to contact UpWork support. They will be able to advise you on the best way to proceed.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.