If your scratch disk is full, Photoshop can’t save your file and may display the following error message: “Could not complete your request because the scratch disks are full.”
When you see this error message, you have two options: save your file to a different location or delete some of the files on your scratch disk.
To save your file to a different location:
1. Choose File > Save As.
2. In the Save As dialog box, click the arrow next to the Save in field to open the drop-down menu.
3. Choose a different location on your hard drive or an external drive.
4. Click Save.
To delete files from your scratch disk:
On Windows:
1. Choose Edit > Purge > All Memory & Disk Cache.
- (Photoshop purges all caches and deletes all history states.)
- (Optional) To delete only certain types of caches, do one or more of the following:
- ( Photoshop displays an error message if you try to purge certain types of caches when no files are open.)
* To delete the image cache, choose Edit > Purge > Image Cache.
* To delete the video cache, choose Edit > Purge > Video Cache.
* To delete the snapshot cache, choose Edit > Purge > Snapshot Cache.
* To delete the history states, choose Edit > Purge > History States.
2. Choose Edit > Purge > Clipboard.
3. Close all open documents.
4. Choose File > Exit.
5. Press and hold Alt (Windows) or Option (Mac OS), and then double-click Photoshop CS6 to restart it.
6. Open your document again, and then choose File > Save As to save it in a new location.
On Mac OS:
1. Open Finder on your Mac.
2. Navigate to your scratch disk. The scratch disk is a location on your hard drive where Photoshop stores temporary files. By default, the scratch disk is located at Macintosh HD/Users/[user name]/Library/Preferences/Adobe Photoshop CS6 Settings/Adobe Photoshop CS6 Preferences Mac OS.
3. Locate the files that you want to delete. You can use the search function in Finder to help you find specific files.
4. Select the files that you want to delete. You can do this by clicking on the files and then pressing the Command key + the letter “A” on your keyboard.
5. Right-click on the selected files and choose “Move to Trash” from the context menu.
6. Alternatively, you can also delete the files by selecting them and then pressing the Command key + the letter “Delete” on your keyboard.
7. To permanently delete the files from your scratch disk, go to the Trash folder and then select the files that you want to delete. Right-click on the selected files and choose “Empty Trash” from the context menu.
