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How Do I Get in Touch With Wix Customer Service?

Last updated on December 1, 2022 @ 4:09 pm

Are you a Wix user who needs to get in touch with Wix customer service? There are a few different ways that you can do this, and we’re here to help you figure out the best way for you to get the assistance that you need.

Contacting Wix Customer Service By Phone

One of the best ways to get in touch with Wix customer service is by giving them a call. This way, you can speak to a live person who can help you with your issue.


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The phone number for Wix customer service is 1-855-946-9843. When you call this number, you’ll be able to choose from a few different options so that you can be routed to the correct department.

Contacting Wix Customer Service Via Email

Another great way to get in touch with Wix customer service is by sending them an email. You can do this by filling out a form on their website.

To access this form, go to Once you’re on this page, fill out the form with your name, email address, and your question or concern. Then, click “Submit” and someone from customer service will get back to you as soon as possible.

Contacting Wix Customer Service Through Social Media

You can also reach out to Wix customer service through social media. They have active accounts on both Twitter and Facebook.

To contact them on Twitter, @wix. On Facebook, their username is @wixcom. When you reach out to them on either of these platforms, make sure to include @wix or @wixcom so that they see your message.

Contacting Wix Customer Service Using the Wix Help Center

If you have any questions, you can find the answers you need in Wix’s online Help Center. The database is so extensive that a single query often returns the desired results. When you need guidance with any area of the Wix platform, you can visit the Help Center, which is stocked to the brim with extensive walkthroughs and how-to guides, including video demonstrations.

Wix help center

Simply enter your question into the search bar at the top of the Wix Help Center, and you’ll be presented with a list of articles that should answer your questions. If you find the answer that best fits your inquiry, select it. Select “See all results” if no results appear that seem to fit your criteria.

Always refer to the Help Center if you need rapid assistance or more information about our service.

Who is Wix?

You can make a website with it even if you don’t know how to code or hire a web developer, thanks to its intuitive drag-and-drop capabilities and library of more than 500 premade themes. Wix shortens the time it takes to create a website and allows you to use your own unique style.

It’s a great e-commerce platform that’s simple to use, adaptable, and inexpensive, making it ideal for small and medium-sized enterprises. The specifics of your business will determine how well it fits your requirements for an eCommerce platform.

The problem with Wix

Wix is a great option for online storefronts of any size. It is used by nearly 200 million people throughout the world and is translated into 17 tongues (Wix).

If you believe Enlytt, 57% of Wix’s customers are located in the United States, 6% are in the United Kingdom, and 6% are in Canada.

However, the quality of Wix’s customer support is a recurrent point of criticism among users. In spite of the fact that Wix’s customer support is comprehensive and designed to save consumers time, the platform is notoriously tough to get in touch with and navigate for newcomers.

Our recommendation, if you’re having issues with Wix, is to bypass the company’s customer service offers and go right to their socials in order to receive the most help possible. In this method, you will be able to have a conversation with a real live person who will be able to break down your issue and point you in the direction of the best resource available to help you solve your problem.

Importance of customer service for your business

To launch a successful new company in today’s market, you need more than a brilliant concept, some financial backing, and a ping-pong table. From the very beginning of your firm, exceptional customer service should be ingrained in the culture.

Why is providing excellent service to customers so critical? It can mean the difference between a successful initial public offering and struggling to keep the lights on. It is possible to develop more opportunities for marketing and sales by providing excellent customer service.

customer service agents

Consequently, ensuring the happiness of your clients is of the utmost importance if you want your company to continue expanding successfully.

Here are 3 reasons why providing excellent customer service is essential to the success of your company:

1. Increase sales.

Customer service is about more than just retaining existing clients. Additionally, it is an efficient method for boosting sales. It’s not just your already-existing consumers who have queries; your potential new customers do as well. It has been reported that if a customer cannot discover the information that they are looking for, 52 percent of that customer’s online purchase would be abandoned. Give your sales representatives access to online help and make it simple for them to find the answers they’re looking for. You may avoid losing a transaction by providing customers and prospects with the information they require at the precise moment they require it.

2. Keep your existing consumers.

The statement that the cost of getting new consumers is six to seven times higher than the cost of keeping the customers you already have is one that is frequently cited. Because of their limited time and resources, small firms must place an even greater emphasis on achieving high levels of customer satisfaction. You simply do not have the budget for churn.

According to the statistics provided by the United States Small Business Administration, 68 percent of consumers depart because they are unhappy with the care they have gotten. Because of this, providing quick and helpful customer service is absolutely necessary in order to keep existing clients. Not to mention the fact that satisfied customers and positive word of mouth are two of the most powerful forces that can lead to the acquisition of new clients.

3. Look for possibilities to make up-sells and cross-sells.

Your already-established clientele can be one of the most fruitful sources of new business for you. When all of your support channels and the apps that you use to run your business, such as customer relationship management (CRM) software, are connected to one another, everyone at your company will be able to access information regarding your clients. The order history, open possibilities, and current delivery status are all viewable by support agents.

When a consumer requires assistance, sales is aware of this need. Not only can everyone in the company be more productive and do a better job of creating relationships with customers when customer information, product insights, and support metrics are shared across the firm, but it also reveals chances to cross-sell and upsell existing customers.


PRO TIP: If you are having difficulty contacting Wix customer service, there are a few things you can do to try and get in touch with them. First, check the Wix website to see if there is a customer service number listed. If there is, give them a call. If you still can’t get through, try emailing them or reaching out to them on social media. Finally, if you still can’t get in touch with anyone, consider filing a complaint with the Better Business Bureau.


No matter how you choose to get in touch with Wix customer service, they will be more than happy to help you with your issue. So don’t hesitate to reach out if you need assistance!

The best way to get in touch with Wix customer service is by giving them a call at 1-855-946-9843. You can also email them by filling out a form on their website at or reach out to them through social media on Twitter (@wix) or Facebook (@wixcom).

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.