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How Do I Message Customers on Shopify?

Last updated on October 1, 2022 @ 5:19 pm

There are a few different ways that you can message your customers on Shopify. You can send them an email, use the Shopify chat feature, or even send them a text message.

If you want to send your customers an email, you can do so directly from your Shopify admin. Just go to the Orders page and click on the order that you want to email. Then, click the “Send Email” button and compose your message.

You can also use the Shopify chat feature to message your customers. To do this, just go to the Customers page and click on the customer that you want to chat with. Then, click the “Chat” button and start typing your message.

PRO TIP: If you are planning to message customers on Shopify, be aware that there are some potential risks. First, your messages may not be received by the customer if they have a poor internet connection. Additionally, customers may not appreciate being spammed with messages from businesses, so be sure to only message them when necessary. Finally, always use professional language and tone in your messages to avoid offending customers.

If you want to send your customers a text message, you can do so using a third-party service like Twilio. To set this up, you’ll need to create a Twilio account and then add the Twilio API key to your Shopify settings.

Once you’ve done that, you can go to the Orders page and click on the order that you want to text. Then, click the “Send SMS” button and compose your message.

No matter which method you choose, messaging your customers is a great way to stay in touch and build relationships.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.