If you’re a Shopify merchant, you may sometimes need to contact Shopify Support for help with something in your store. This could be anything from a technical issue to a question about how to do something in Shopify. In this article, we’ll show you how to raise a ticket with Shopify Support so that they can help you with your issue.
There are two ways to contact Shopify Support: through the Shopify Admin, or through the Shopify Merchant Success Platform.
If you need help with something in your store, the best way to get in touch with Shopify is through the Merchant Success Platform. The Merchant Success Platform is a resource for all Shopify merchants where you can find articles, tutorials, and community forums. To submit a ticket to Shopify Support through the Merchant Success Platform:
1. Go to https://merchantsuccess.Shopify.com/.
2. Click Get help from Shopify Experts.
3. Enter your question in the search bar, or browse the available articles and resources.
4. If you can’t find an answer to your question, click Contact Us at the bottom of the page.
5. On the Contact Us page, select the topic that best describes your issue from the drop-down menu.
6. Enter your email address and click Submit Ticket.
7. You’ll be taken to a page where you can enter more details about your issue. Be sure to include as much information as possible so that our experts can help you resolve your issue as quickly as possible.
If you’re having a technical issue with your store, the best way to get in touch with Shopify is through the Admin.
PRO TIP: If you are experiencing issues with your Shopify account, it is important to raise a ticket with Shopify support in order to get help from their team. However, before doing so, please be aware of the following:
-When raising a ticket, be as specific as possible about the issue you are experiencing. This will help the Shopify team resolve your issue faster.
-Do not include any personal or sensitive information in your ticket. This includes your full name, address, credit card number, etc.
-Keep in mind that Shopify support is available 24/7, but response times may vary depending on the complexity of your issue.
To submit a ticket to Shopify Support through the Admin:
1. Log into your shop’s Admin panel.
2. In the upper-right corner of your screen, click on your account name, then click Account.
3. UnderShopify Account, click on Staff accounts.
4. Find the name of the staff member who needs help and click their name.
5. On the staff member’s details page, scroll down to the bottom and click Send support request.
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