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How Reliable Are Shopify Webhooks?

Last updated on October 1, 2022 @ 6:26 pm

Webhooks are “user-defined HTTP callbacks”. They are usually triggered by some event, such as receiving a payment or a customer updating their information. Shopify uses webhooks to notify your application any time an event happens on your shop, for example, when a customer creates a new order or when an order is canceled.

Webhooks are a powerful tool for integrating your Shopify shop with other applications.

They provide a way for your shop to send information to other applications in real time, as soon as the event happens. For example, you can use webhooks to:

PRO TIP: Shopify webhooks are not 100% reliable. There are a number of factors that can cause webhooks to fail, including network issues, server issues, and code issues. If you are relying on webhooks to trigger important events in your system, you should build in some redundancy to ensure that those events always get triggered.
  • Update a customer record in your CRM system when they place an order
  • Send a notification to your fulfillment team when an order is placed
  • Add a customer to a mailing list when they create an account

Shopify webhooks are reliable. However, there are some cases where webhooks may not be delivered. For example, if you have configured a webhook to be sent to an HTTPS endpoint and that endpoint is down, Shopify will retry delivering the webhook up to 3 times before giving up. If the endpoint is still down after those 3 attempts, you will need to check your shop’s Webhooks page in the admin to see if the webhook was marked as “not delivered”.

In conclusion, Shopify webhooks are reliable for the most part. There are some cases where they may not be delivered, but Shopify will make up to three attempts before giving up. You can always check the Webhooks page in your shop’s admin to see if the webhook was marked as “not delivered”.

Morgan Bash

Morgan Bash

Technology enthusiast and Co-Founder of Women Coders SF.