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What Does Reserved Funds Mean on Shopify?

Last updated on October 1, 2022 @ 10:33 pm

If you’re new to Shopify, you might be wondering what reserved funds are. In short, reserved funds are money that Shopify is holding onto until your payment processor confirms that the payment was successful.

Here’s a more detailed explanation: when a customer places an order on your store, Shopify sends the order information to your payment processor. Your payment processor then has up to three days to confirm that the payment was successful.

Once the payment is confirmed, Shopify releases the reserved funds to you.

If the payment is unsuccessful, the reserved funds are returned to the customer. This usually happens if the customer’s credit card is declined or if there’s an issue with the customer’s bank.

PRO TIP: If you see the term “Reserved Funds” on your Shopify account, it means that we have put a hold on some of your funds in order to protect ourselves against potential risks associated with your account. This is a common industry practice, and is nothing to be concerned about. However, it is important to note that these funds are not available to you to use, and if you need access to them you will need to contact Shopify support.

Reserved funds are a normal part of doing business with Shopify. They’re a way for us to make sure that our merchants are protected in case a customer doesn’t pay for their order.

What Does Reserved Funds Mean on Shopify?

In short, reserved funds are money that Shopify is holding onto until your payment processor confirms that the payment was successful.

Reserved funds are a normal part of doing business with Shopify.

Dale Leydon

Dale Leydon

Sysadmin turned Javascript developer. Owner of 20+ apps graveyard, and a couple of successful ones.