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Why Did WooCommerce Order Fail?

Last updated on January 16, 2023 @ 2:18 pm

If you’re running a WooCommerce store, you’ve probably had an order fail at some point. It’s frustrating when it happens, but it’s important to understand why it happens so you can avoid it in the future.

There are a few common reasons why WooCommerce orders fail:

1. Incorrect Address

One of the most common reasons for a WooCommerce order to fail is an incorrect address. This can happen for a number of reasons:

  • The customer entered the wrong address
  • The customer moved and didn’t update their address
  • There was a typo in the address

If the address is incorrect, the order will usually fail because the shipping company can’t deliver the product to the customer.

In some cases, the shipping company may be able to deliver the product to the wrong address, but it’s usually returned to the sender. Either way, it’s important to make sure that the address is correct before you ship the product.

2. Insufficient Funds

Another common reason for a WooCommerce order to fail is insufficient funds. This can happen if the customer’s credit card doesn’t have enough money to cover the purchase, or if there are insufficient funds in the customer’s PayPal account.

If this happens, you’ll usually get a notification from WooCommerce saying that the order has failed.

3. Declined Credit Card

A declined credit card is another common reason for a WooCommerce order to fail. This can happen for a number of reasons, including:

  • The credit card is expired
  • The credit card is over its limit
  • There are insufficient funds in the account
  • The billing address is incorrect

If your customer’s credit card is declined, they’ll need to contact their bank or credit card company to resolve the issue. Once they’ve done that, they should be able to place their order successfully.

Why Did WooCommerce Order Fail?

There are several reasons why an order might fail on WooCommerce. The most common reasons are incorrect addresses, insufficient funds, and declined credit cards.

How Can I Avoid Order Failures?

There are a few things you can do to avoid order failures on WooCommerce:

  1. Make sure your customers’ addresses are correct before shipping their orders.
  2. Make sure your customers have enough money in their account to cover their purchase.
  3. Make sure your customers’ credit cards are up-to-date and have sufficient funds.


Order failures on WooCommerce can be frustrating, but they’re usually caused by one of three things: incorrect addresses, insufficient funds, or declined credit cards. By taking a few precautionary measures, you can avoid most order failures.

Dale Leydon

Dale Leydon

Sysadmin turned Javascript developer. Owner of 20+ apps graveyard, and a couple of successful ones.