If your Shopify store is not accepting payments, there are a few potential explanations:
1. Incorrect Payment Settings
The first thing you should check is your payment settings. Log in to your Shopify admin and go to Settings > Payments.
From here, you can check that you have the correct payment provider selected and that your account details are entered correctly. If you’re using Shopify Payments, you can find more troubleshooting information here.
2. Outdated Browser Version
If you’re using an outdated browser version, this could be causing problems with processing payments on your store. Try clearing your browser’s cache and cookies, and then update to the latest version of your preferred browser.
We recommend using the latest versions of Mozilla Firefox, Google Chrome, or Safari.
3. Lack of Funds
If you’re using a third-party payment provider, such as PayPal or Stripe, make sure you have enough funds in your account to cover any transactions. If you don’t have enough funds, contact your payment provider to discuss your options.
4. Declined Credit Card
If a customer’s credit card is declined, it’s usually for one of these reasons:
- The credit card number was entered incorrectly.
- The card has expired.
- The card’s security code (CVV) was entered incorrectly.
- The billing address (including ZIP code) associated with the card was entered incorrectly.com/blog/8133119-6-reasons-why-your-credit-card-may-be-declined”>There are insufficient funds (available credit) to complete the transaction.
- The card has been reported as lost or stolen.(by either the customer’s bank or Shopify) as being potentially fraudulent.
