Website Building » Shopify » Can you contact Shopify by phone? [2024 Guide]

Can you contact Shopify by phone? [2024 Guide]

Last updated on February 7, 2024 @ 8:15 am

Shopify stands out as a widely-used ecommerce platform, enabling users to establish and oversee their online storefronts. It’s renowned for its comprehensive array of features, appealing to a vast array of online sellers.

Nonetheless, should you require phone assistance from Shopify, it’s important to remember certain key points.

First, it is important to note that Shopify does not offer toll-free numbers. Instead, you will need to call 1-866-247-2737.

This is the customer service number for Shopify.

Second, it is important to note that Shopify does not offer 24/7 customer service. Instead, you will need to call between 8am and 8pm EST.

PRO TIP: No, you cannot contact Shopify by phone. You can only contact them through their online support system.

However, if you need to speak to a customer service representative outside of these hours, you can reach them by email.

Finally, it is important to keep in mind that Shopify does not offer a phone support ticket system. Instead, you will need to email customer service.

This is because Shopify does not want customers to leave voicemails that will not be returned.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.