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Does Shopify Refund Fees for Cancelled Orders?

Last updated on October 2, 2022 @ 1:49 am

Shopify is a platform for businesses of all sizes to create an online store. It offers users a customizable platform, an easy-to-use checkout process, and a wide range of features.

One feature that sets Shopify apart from other eCommerce platforms is its refund policy. Shopify will refund all fees associated with a cancelled order, including transaction fees, shipping fees, and any other fees that may have been incurred. This policy applies to both physical and digital products.

Shopify’s refund policy is one of the most generous in the eCommerce industry. Other platforms, such as Amazon, will only refund the purchase price of the product, not any associated fees.

PRO TIP: If you cancel an order on Shopify, you will still be charged any fees associated with that order. This includes any transaction fees, shipping fees, and taxes. Shopify does not refund these fees when an order is cancelled.

This can be a significant difference when cancelling an order for a high-priced item. For example, if you cancel an order for a $500 item on Amazon, you would only receive a refund for the $500 purchase price, not the $5-$10 in shipping and handling fees that you would receive on Shopify.

The only time that Shopify will not refund fees is if the cancellation is due to fraud or abuse. In these cases, Shopify will work with the customer to resolve the issue and determine if a refund is appropriate. If you have any concerns about your refund policy, please contact Shopify support for more information.

Overall, Shopify’s refund policy is one of the most customer-friendly in the industry. If you need to cancel an order, you can be confident that you will receive a full refund of all associated fees.

Dale Leydon

Dale Leydon

Sysadmin turned Javascript developer. Owner of 20+ apps graveyard, and a couple of successful ones.