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How Do I Schedule a Callback on Shopify?

Last updated on October 2, 2022 @ 4:01 am

Shopify is a powerful ecommerce platform that allows businesses of all sizes to create an online store. One of the great features of Shopify is the ability to schedule callback requests from customers right from your shop’s frontend. This article will explain how to set up this feature on your shop.

In order to set up scheduled callbacks on your Shopify shop, you will need to use the Shopify Scheduler app. This app can be found in the Shopify App Store, and it is free to install.

Once you have installed the app, you will need to configure it to work with your shop. The app will walk you through the process of setting up scheduled callbacks, and it is very easy to follow.

PRO TIP: If you are thinking about scheduling a callback on Shopify, be aware that this process is not as straightforward as it may seem. While you can technically schedule a callback on Shopify, the reality is that the process is often more complicated than it needs to be, and can take significantly longer than other methods of scheduling a callback. In addition, there is no guarantee that your callback will actually be answered by a Shopify representative, meaning that you could end up wasting your time.

Once you have the app installed and configured, you will need to add a Callback button to your shop’s frontend. This can be done by adding a bit of code to your shop’s theme. The code for the Callback button can be found in the documentation for the Shopify Scheduler app.

Once you have added the Callback button to your shop, customers will be able to schedule a callback request right from your shop’s frontend. When a customer schedules a callback, they will be prompted to enter their name, phone number, and email address. They will also be able to select a time for the callback, and they will be able to leave a note for you about why they are scheduling a callback.

Once a callback request has been submitted, you will receive an email notification about the request. You can then log into the Shopify Scheduler app and view all of the details about the request. From there, you can call the customer back at their scheduled time, or you can reschedule the call for another time.

The Shopify Scheduler app is a great way to provide excellent customer service by allowing customers to schedule callback requests right from your shop’s frontend. It is quick and easy to install and configure, and it is very easy to use. If you provide customer support over the phone, then this app is definitely worth checking out.

Morgan Bash

Morgan Bash

Technology enthusiast and Co-Founder of Women Coders SF.