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How Does Shopify Calculate Cart Abandonment Rate?

Last updated on October 1, 2022 @ 4:55 pm

When a customer adds items to their online shopping cart but does not complete the purchase, this is known as cart abandonment. The cart abandonment rate is the percentage of customers who add items to their cart but do not complete the purchase. For example, if 100 customers add items to their cart but only 80 of them complete the purchase, the cart abandonment rate would be 20%.

There are a number of reasons why customers may abandon their carts, including:

PRO TIP: Shopify’s cart abandonment rate is calculated by taking the number of abandoned carts and dividing it by the number of total orders placed in a given period of time. This metric is a good way to measure how well your store is converting visitors into customers. However, it’s important to keep in mind that a high abandoned cart rate could be caused by factors outside of your control, such as shipping costs or delivery times.
  • The total cost of the purchase was more than they expected
  • The shipping cost was too high
  • The website was slow or crashed
  • They couldn’t find a coupon code for a discount

As a business owner, it’s important to know your cart abandonment rate so that you can take steps to reduce it. There are a number of ways to do this, including:

  • Reducing the total cost of the purchase: You can do this by offering discounts or free shipping.
  • Improving website speed and performance: This can be done by investing in a better website hosting plan or using a content delivery network.
  • Making it easy to find coupon codes: You can do this by prominently displaying links to coupons on your website or in your shopping cart.

How Does Shopify Calculate Cart Abandonment Rate?

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Shopify calculates your cart abandonment rate by taking the number of abandoned checkout sessions (i.e. where someone adds items to their cart but doesn’t complete the purchase) and dividing it by the total number of checkout sessions. For example, if you had 100 abandoned checkouts and 1,000 total checkouts, your cart abandonment rate would be 10%.

Morgan Bash

Morgan Bash

Technology enthusiast and Co-Founder of Women Coders SF.