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Why Does WooCommerce Say Processing?

Last updated on October 1, 2022 @ 3:35 pm

If you’ve ever wondered why your WooCommerce order is stuck in “processing” limbo, you’re not alone. It’s a common question, and one with a few different possible explanations.

When an order is placed in WooCommerce, it goes through a number of different statuses before it is completed. These statuses are:

  • Pending
  • On-hold
  • Processing
  • Completed

The vast majority of orders will move through these statuses quickly and without issue. However, there are times when an order can get “stuck” in processing.

Why Does WooCommerce Say Processing?

There are a few reasons why this might happen:

  1. The Order Is Being Processed Manually

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If the order is being processed manually-for example, if you are taking payments over the phone or in person-it will usually stay in the “processing” status until it is completed. This is because manually processed orders need to be entered into WooCommerce manually as well.

  1. There Is A Problem With The Payment Gateway

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If there is a problem with the payment gateway-for example, if the customer’s credit card is declined-the order will usually stay in the “processing” status until the problem is resolved. This is because WooCommerce can’t complete the order until it has received payment.

  1. The Shipping Address Is Invalid

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If the shipping address for an order is invalid, the order will usually stay in the “processing” status until the problem is resolved. This is because WooCommerce can’t ship the order until it has a valid shipping address.

  1. There Is A Problem With The Order Items

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If there is a problem with one or more of the items in an order-for example, if an item is out of stock or if there are problems with inventory levels-the order will usually stay in the “processing” status until the problem is resolved. This is because WooCommerce can’t complete the order until all of the items are available.

  1. “Processing” Is The Default Status For New Orders

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In some cases, an order may simply be stuck in “processing” because that’s the default status for new orders. If you’re sure that none of the other reasons apply to your situation, you can try changing the status of the order to something else and then back to “processing.” This often jumpstarts things and gets the order moving again.

Conclusion:

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In conclusion, there are several reasons why an order might be stuck in processing within WooCommerce. Most often, it is due to manual processing, payment gateway issues, or invalid shipping addresses.

In some cases, it may also be due to problems with inventory levels or other issues with individual items in an order. In most cases, these problems can be resolved relatively easily. However, if you’re having difficulty resolving an issue, you may need to contact WooCommerce support for assistance.

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PRO TIP: If you are using WooCommerce to manage your online store, you may have noticed that WooCommerce sometimes says “Processing” next to orders in your Dashboard. This can be confusing, especially if you are expecting an order to be complete. Here are some things to keep in mind about why WooCommerce might say “Processing”:

1. WooCommerce only changes the order status to “Processing” once the payment has been received. So, if you see an order marked as “Processing” in your Dashboard, it means that the payment has been successful and the order is being processed.

2. If an order is marked as “Pending” or “On Hold”, it means that the payment has not yet been received. Once the payment is received, WooCommerce will automatically change the order status to “Processing”.

3. If an order is canceled or refunded, the order status will be changed to “Cancelled” or “Refunded” accordingly.

4. If you have any questions about why an order is marked as “Processing” in your Dashboard, you can always contact WooCommerce support for help.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.