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Why Is My Shopify Admin Not Working?

Last updated on January 8, 2023 @ 5:06 pm

If you’re having trouble accessing your Shopify admin, there could be a few different reasons why. In this article, we’ll explore some of the most common reasons why your Shopify admin might not be working, and how you can fix them.

1. You’re not logged in

This might sound like a silly mistake to make, but it’s actually one of the most common reasons why people can’t access their Shopify admin. If you’re sure that you’re entering the correct email address and password combination, but you’re still seeing the login screen, it could be because you’re being logged out automatically after a certain period of time. To fix this, simply check the box that says “Remember me for two weeks” before logging in.

2. Your account has been suspended

If your account has been suspended, it means that you’ve violated one of Shopify’s Terms of Service. This could be because you’ve been selling counterfeit goods, or because you’ve been using fraudulent methods to drive traffic to your store. If your account has been suspended, you’ll need to contact Shopify support to have it reinstated.

PRO TIP: If you are experiencing issues with your Shopify admin, there are a few potential causes. First, check to see if you are still logged in by going to https://www.shopify.com/admin. If you are not logged in, try logging in again. If you are still having trouble, try clearing your browser’s cache and cookies. If that doesn’t work, contact Shopify support for further assistance.

3. You’re using an outdated browser

Shopify is constantly updating its platform to ensure that it’s running smoothly and efficiently. This means that occasionally, older browser versions might no longer be compatible with Shopify.

If you’re using an outdated browser, you might not be able to access your Shopify admin, or certain features might not work properly. To fix this, simply update your browser. We recommend using the latest version of Google Chrome.

4. There’s an issue with your internet connection

If you’re having trouble accessing your Shopify admin, it could be because there’s an issue with your internet connection. Try checking your internet speed, and if it’s slow, try restarting your router or modem.

If that doesn’t work, try connecting to a different Wi-Fi network or using a wired connection. If none of these solutions work, then there could be an issue with Shopify’s servers.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.