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Why Is My Shopify Down?

Last updated on October 1, 2022 @ 8:00 pm

If your Shopify store is down, don’t panic! There are a few potential reasons why this might be happening, and we’ll help you troubleshoot each one.

First, check to see if your domain is expired. If it is, you’ll need to renew it in order to get your store back up and running.

You can do this through your domain registrar’s website.

If your domain is not expired, the next thing to check is your Shopify subscription. If you’re on a free trial, it may have expired, or if you’re on a paid subscription, you may have canceled it.

You can check this by logging into your Shopify account and going to the ‘Billing’ page. If your subscription has expired or been canceled, you’ll need to renew or re-activate it in order to get your store back up and running.

PRO TIP: If you are experiencing an issue with your Shopify store, please contact our support team for assistance. In the meantime, please check our status page to see if there are any known issues that may be affecting your store.

If you’re sure that your domain and Shopify subscription are both active, the next thing to check is your hosting. If you’re using a third-party hosting provider, contact them to make sure that your account is still active and that there are no issues with their servers.

If you’re still having trouble getting your store back up and running, contact Shopify support for further assistance.

There are a few potential reasons why a Shopify store might be down. The most common reason is that the domain has expired and needs to be renewed.

Other potential reasons include an expired or canceled Shopify subscription, or an issue with the hosting provider. If none of these solutions work, contact Shopify support for further assistance.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.