Website Building » Shopify » Does Shopify Offer Chargeback Protection?

Does Shopify Offer Chargeback Protection?

Last updated on October 1, 2022 @ 3:03 pm

When you set up a Shopify account, you’re automatically enrolled in Shopify Payments, which offers chargeback protection. This means that if a customer disputes a charge with their credit card company, Shopify will cover the cost of the chargeback.

What is a chargeback?

A chargeback is when a customer contacts their credit card company to dispute a charge on their statement. The credit card company then initiates an investigation to determine if the charge is fraudulent.

If the investigation finds that the charge is indeed fraudulent, the credit card company will refund the customer’s money and Shopify will be charged for the amount of the refund.

PRO TIP: Shopify does not offer chargeback protection. This means that if you are the victim of fraud, you may not be able to get your money back. You should always take steps to protect yourself from fraud, such as keeping your Shopify account secure and checking your bank statements regularly.

How does chargeback protection work?

If a customer initiates a chargeback, Shopify will reimburse you for the amount of the chargeback, up to a maximum of $250 per transaction. You will also be charged a $15 fee for each chargeback.

To be eligible for chargeback protection, you must meet all of the following criteria:

  • You must be using Shopify Payments.
  • The disputed transaction must have been processed through Shopify Payments.
  • The transaction must not be older than 180 days.
  • You must not have already been reimbursed for the transaction by Shopify or the customer.
  • The disputed transaction must not be for an amount greater than $250.

Shopify does offer chargeback protection for transactions processed through Shopify Payments. If you meet all of the eligibility criteria, Shopify will reimburse you for the amount of the chargeback, up to a maximum of $250 per transaction. There is also a $15 fee for each chargeback.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.