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How Do I Chat With Shopify Support?

Last updated on October 1, 2022 @ 4:09 pm

If you’re a Shopify merchant, there are a few different ways that you can chat with Shopify Support. You can either use the Shopify Support app, which is available for both iOS and Android devices, or you can use the Shopify Merchant support page.

PRO TIP: If you are looking for a way to chat with Shopify support, beware that there are many scams out there. Some websites may claim to offer this service, but will instead try to get your personal information. Only use official Shopify channels to reach out to support.

If you’re using the Shopify Support app, simply open the app and tap on the “Chat with us” button. This will open up a chat window where you can type in your question or concern. Once you’re done, just tap on the “Send” button and one of our support agents will get back to you as soon as possible.

If you’re using the Shopify Merchant support page, click on the “Contact Us” link at the bottom of the page. This will open up a new window where you can fill out a form with your question or concern. Once you’re done, just click on the “Submit” button and one of our support agents will get back to you as soon as possible.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.