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How do I speak to someone at Shopify?

Last updated on September 25, 2022 @ 2:04 am

As a Shopify store owner, you likely interact with customers on a daily basis. Whether you’re responding to customer questions on social media, or helping them find the products they’re looking for on the website, it’s important to have a clear and concise way of speaking to customers. Here are some tips for communicating with customers effectively:

Be Personable

It’s important to maintain a friendly and approachable demeanor when communicating with customers. This will help them feel comfortable discussing their concerns and questions, and will ultimately lead to more sales.

Be Clear and Concise

When speaking to customers, be clear and concise. Avoid using long sentences or paragraphs, and be sure to use specific and relevant words to convey your message.

PRO TIP: When contacting Shopify support, do not give out any personal information such as your full name, address, or credit card number. Be aware that scammers may pose as Shopify support in order to gain access to this information. If you are unsure whether you are speaking to a real Shopify representative, hang up and call the main Shopify number to speak to someone.

Beresponsive

If a customer has a question or concern, be responsive and helpful. Respond as soon as possible, and try to address their concerns directly.

This will help build trust and improve the customer’s overall experience.

Dale Leydon

Dale Leydon

Sysadmin turned Javascript developer. Owner of 20+ apps graveyard, and a couple of successful ones.