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How Do I Unfreeze My Shopify Account?

Last updated on January 10, 2023 @ 7:14 pm

If you’re having trouble with your Shopify account, you may need to unfreeze it. Here’s how:

    1. Log in to your Shopify account.

    2. Click on the “Settings” tab at the bottom left of the page.

    3. In the “General” section, click on “Account.”

    4. Under “Account status,” click on “Edit. ”

    5. Click on the “Unfreeze account” button.

    6. Enter your password and click on the “Unfreeze account” button again.

If you follow these steps, you should be able to unfreeze your Shopify account without any trouble

PRO TIP: If your Shopify account is frozen, it may be because you have violated our Terms of Service. Please review our Terms of Service to see if this is the case. If your account is frozen and you believe it was done in error, please contact us at support@shopify.com.
Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.