Website Building » Shopify » Why Is My Shopify Card Reader Not Working?

Why Is My Shopify Card Reader Not Working?

Last updated on October 1, 2022 @ 1:02 pm

If you’ve ever used a Shopify card reader, you know that they’re fast, convenient, and easy to use. But what happens when your Shopify card reader stops working? In this article, we’ll explore the possible reasons why your Shopify card reader might not be working, and how you can troubleshoot the issue.

One possible reason why your Shopify card reader isn’t working is that the batteries are running low. If this is the case, simply replace the batteries and try again. If the problem persists, however, there may be another issue at play.

PRO TIP: If you are having issues with your Shopify card reader, there are a few things you can try:

1. Make sure that the reader is properly plugged into the headphone jack of your device.

2. If you are using an iPhone, make sure that you have enabled the “Allow access to microphone” setting for the Shopify app.

3. Try restarting your device.

4. If you are still having issues, please contact Shopify support.

Another possibility is that there’s something blocking the card reader’s optical sensor.

This could be dirt, dust, or even a piece of paper. Simply clean the sensor with a soft, dry cloth and try again. If that doesn’t work, you may need to contact Shopify support for further assistance.

Finally, it’s also possible that the issue lies with your phone or tablet. If you’re using an iPhone or iPad, make sure that you’re using the latest version of iOS. If you’re using an Android device, make sure that you’re using the latest version of Android. It’s also a good idea to restart your device before trying to use the card reader again.

Conclusion:

If your Shopify card reader isn’t working properly, there are a few possible reasons why. The first thing to check is the batteries; if they’re running low, simply replace them and try again.

If the problem persists, however, it’s possible that there’s something blocking the card reader’s optical sensor. Simply clean the sensor with a soft cloth and try again.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.